Taking over website chats
What the bot can’t answer, it hands over — you continue with the full history.
Support inbox
An AI support inbox where you still send the reply.
Chatbot conversations land in one inbox. One click and the AI writes the best next reply from the full history — into the composer, not to the customer. You’re the one who sends it.
4.7 / 5 from real users14 days of full access3,000 AI credits on usLeave whenever you want
A real screen from the system. Click to see it enlarged.
- One click and the draft reply is there, built from the full thread
- Sending always stays human — nothing goes out on its own
- What is waiting on a person is kept apart from what the bot is handling
- Waiting time is the first thing you see, not the last
- Someone writes into a closed thread? It reopens itself
In numbers
- and the draft reply is there, from the full thread
- 1 click
- only what you have read goes out under your name
- 0 auto-sends
- with an owner and a status, instead of a shared mailbox
- 1 inbox
A shared inbox belongs to nobody
Three people can see the same message and all three assume one of the others is on it. On day four the customer writes again, this time less politely.
What Monday’s colleague promised, Wednesday’s knows nothing about. The customer gets to explain the whole thing over again.
And then the other extreme: a bot that answers on its own, and when it gets something wrong, it gets it wrong in your name.
From question to reply
1
Everything in one place
Chatbot conversations land in one inbox with an owner and a status. No shared mailbox where nobody owns anything.
2
You see what is urgent
What needs a person is kept apart from what the bot is carrying. Waiting time is the first thing you see.
3
It drafts for you
One click and the next reply is written: empathetic, jargon-free, step by step. What it doesn’t know, it doesn’t invent.
4
You send it
The draft lands in the composer. Rewrite it if you like — but only what you have read goes out under your name.
What it’s used for
Three situations you’ll recognise.
Small team, many threads
Who is handling what, and who has been waiting how long — on one screen.
Permissions per feature
Support can be worked by someone who can’t see your sales numbers.
Why this is different
Somebody’s, instead of nobody’s.
The question is the same. The difference is whether it has an owner.
Who replies
All three assume it’s one of the others
An owner and a status on every thread
What is urgent
You scroll and guess
Waiting time is the first thing you see
The reply
Written from scratch, or invented by the bot
A draft in the composer, from the full history
Sending
The bot gets it wrong in your name
A person sends it, every time
A closed thread
The reply gets lost
It reopens itself and frees the owner
Companies that have already handed the work over
Don’t take our word for it.
4.7 / 5
real user rating
I’ve tried a lot of project management software, but finally here’s one that’s easy to use and meets high expectations.
I’ve been using Gammatica for over a month. We moved off Notion onto this platform quickly and painlessly.
We’ve tried many platforms, but I can finally see all our international campaigns in one place.
A 10/10 solution if you want to see what your team actually does each day.
Viktor and the team did excellent work rolling Gammatica out for us. Recommended.
Finally a calendar I don’t get lost in. I recommend it to everyone.
Anna
You don’t have to learn it. You have someone to ask.
Anna is the assistant built into the system. Not a generic chatbot: she knows Gammatica specifically, across thirty-two topics — from credits to permissions to billing. Ask in a sentence and she answers; where it helps she shows you with a small animation and links you straight to the right screen.
- Ask in plain language, get a plain answer
- She shows you where it’s — she doesn’t describe it, she takes you there
- Available at night too, with no ticket to raise
AAnnaLive
What people actually ask her:
How do I assign a conversation to a colleague?
Let me open it for you
What you want to know before you commit.
Not in the inbox. The draft goes into the composer and sending stays with your team. The website chatbot does answer visitors on its own, but that’s a separate surface — and visitors are told there that they’re talking to AI.
From the full thread and from the material you uploaded — price list, FAQ, descriptions. It doesn’t invent facts: what it doesn’t know, it hands to you.
The conversation reopens automatically and the owner is released. Nobody falls through the cracks because a thread was closed earlier.
Website chatbot threads come here. Email is handled in Conversations, also in one place and tied to the contact timeline.
Whoever you give access to. Permissions are set per feature, so support can be open to someone who can’t see your sales numbers.
Who writes tonight’s proposal?
All three agents are included — you don’t pay per agent. No setup fee, no minimum term, and no salesperson to get past.
P.S. The trial costs you nothing and asks for no card details. If it isn’t for you, you close the tab and we never charge you.