Support inbox
An AI support inbox where you still send the reply.
Chatbot conversations land in one inbox. One click and the AI writes the best next reply from the full history — into the composer, not to the customer. You are the one who sends it.
- One click and the draft reply is there, built from the full thread
- Sending always stays human — nothing goes out on its own
- What is waiting on a person is kept apart from what the bot is handling
- Waiting time is the first thing you see, not the last
- Someone writes into a closed thread? It reopens itself
A shared inbox belongs to nobody
Three people can see the same message and all three assume one of the others is on it. On day four the customer writes again, this time less politely.
What Monday's colleague promised, Wednesday's knows nothing about. The customer gets to explain the whole thing over again.
And then the other extreme: a bot that answers on its own, and when it gets something wrong, it gets it wrong in your name.
How it works here
Everything in one place
Chatbot conversations land in one inbox with an owner and a status. No shared mailbox where nobody owns anything.
You see what is urgent
What needs a person is kept apart from what the bot is carrying. Waiting time is the first thing you see.
It drafts for you
One click and the next reply is written: empathetic, jargon-free, step by step. What it does not know, it does not invent.
You send it
The draft lands in the composer. Rewrite it if you like — but only what you have read goes out under your name.
Anna
You do not have to learn it. You have someone to ask.
Anna is the assistant built into the system. Not a generic chatbot: she knows Gammatica specifically, across thirty-two topics — from credits to permissions to billing. Ask in a sentence and she answers; where it helps she shows you with a small animation and links you straight to the right screen.
- Ask in plain language, get a plain answer
- She shows you where it is — she does not describe it, she takes you there
- Available at night too, with no ticket to raise
What people actually ask her:
How do I assign a conversation to a colleague?
Let me open it for you
What you want to know before you commit.
Not in the inbox. The draft goes into the composer and sending stays with your team. The website chatbot does answer visitors on its own, but that is a separate surface — and visitors are told there that they are talking to AI.
From the full thread and from the material you uploaded — price list, FAQ, descriptions. It does not invent facts: what it does not know, it hands to you.
The conversation reopens automatically and the owner is released. Nobody falls through the cracks because a thread was closed earlier.
Website chatbot threads come here. Email is handled in Conversations, also in one place and tied to the contact timeline.
Whoever you give access to. Permissions are set per feature, so support can be open to someone who cannot see your sales numbers.
Another day goes by without it.
No automatic charges — without card details there is nothing to charge.